A: For Windows desktop and laptop devices, we offer a 1 year hardware warranty and 90 day battery warranty that starts the day the item is delivered. For Apple devices, we offer a 90 day return policy.

A: The warranty provided by ReviveIT.io generally covers hardware defects and malfunctions that occur under normal usage conditions. Depending on the circumstances and the product’s specific warranty terms, this may include repairs, replacements, or refunds. Please note that batteries are covered under warranty for 90 days from the date of delivery.This warranty does not cover accidental damage, improper handling, liquid damage, normal wear and tear, unauthorized repairs or modifications, or software-related issues.

A: ReviveIt.io runs extensive testing to make sure the devices are fully functional prior to shipping. We are not able to test each device with every software. The customer is responsible for installation and operation of their required software. From time to time, viruses and malware may be installed through deceptive means that completely change the funtcionality of a device. The warranty from ReviveIT.io does not cover defects related to these viruses and malware.

A: If you would like to talk to one of our customer service representatives, you can email CS@ReviveIT.io. The typical response time is within 24 hours.

A: Please have your order # (if applicable) and the serial number of the device. Additionally, provide a description of the issue, including any screenshots or images of any error screens. The more information you provide, the quicker we can resolve your issue. Provide all of these details in an email to CS@ReviveIT.io. The typical response time is within 24 hours.

A: Warranties provided by ReviveIT.io are non-transferable. The warranty coverage is typically valid only for the original purchaser and may not be extended to subsequent owners.

A: The time required to process a warranty claim can vary depending on factors such as the nature of the issue, the availability of replacement parts, and the current customer demand. ReviveIT.io strives to handle warranty claims as promptly as possible. Please contact us for an estimated timeline for your specific case.

A: ReviveIT.io offers a 30-day return policy for most products. Within 30 days of purchase, you can initiate a return if you are not satisfied with the product.

A: All returned items must be in their original condition, and the refund will be for the product's cost only, as original shipping fees are non-refundable. All items must be in their original packaging, with no missing parts.

A: Start by contacting us to provide the order number and reason for the return before sending any items back. To contact us, please email us at cs@reviveit.io. Once we have confirmed your return request, please remove the password from the Windows or Apple login before sending us your device.

A: Yes, some items cannot be returned. This includes any products sold "AS IS," as well as software that has been opened or is not defective. Additionally, any item that is physically damaged during the return shipping process will not be eligible for a refund.

A: The return labels we provide will be valid through any FedEx facility. Just take your package to the nearest FedEx Location.

A: In most cases, opened or used products can still be returned within the specified return period. However, the condition of the product may affect the eligibility for a full refund. It's recommended to review our return policy or consult with our customer support for specific guidelines regarding opened or used items.

A: Yes, it is generally required to return the product in its original packaging along with all the included accessories. Returning the complete package helps ensure a smooth return process and assists us in verifying the condition of the product.

A: If you receive a damaged or defective product, please contact our customer support immediately. We will arrange for a return or exchange based on the specific circumstances. It's important to report such issues as soon as possible to expedite the resolution.